CUSTOMER SATISFACTION SURVEY








Thank you for taking the time to fill out our online survey regarding your recent calibration. Holco, Inc. welcomes your comments and values your feedback. We will do our best to use this information to improve the quality of service we provide to our customers.

We have tried to make this survey as thorough yet painless as possible.  It should only take a few minutes of your time. Please answer as honestly and accurately as you can. Of course, we take your privacy seriously and any information you submit will be strictly confidential.  If you have any questions regarding our privacy policy, please contact us at service@holcosales.com.


1. Please enter the Report No. from your Calibration Report.

Unknown

2. What was the name of the technician responsible for this calibration?

John
Vytas
Other:
Unknown

3. Did the technician make an appointment for this visit?

Yes
No
Not sure

4. Did the technician arrive reasonably close to the agreed time?

Yes
No

5. How would you rate the personal appearance of the technician?

5 - Neat and professional
4
3
2
1 - Sloppy and unprofessional

6. How would you rate the overall professionalism of the technician?

5 - Extremely professional
4
3
2
1 - Not professional at all

7. How would you rate the thoroughness of the service you received?

5 - Very thorough
4
3
2
1 - Incomplete and careless

8. How would you rate the delivery of service from time you contacted us?

5 - Very fast
4
3
2
1 - Took forever

9. Did the technician offer to answer any questions you may have?

Yes
No

10. Did the technician remember to put a Certification Label on the machine?

Yes
No
Not Sure

11. Were there any problems or issues during the visit you wish you bring to our attention?

No
Yes (Please explain below)

12. Any additional comments?

13. Please enter your initials